Privacy Policy - From Paws

1. Introduction

From Paws ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our talking pet video message service.

2. Information We Collect

We collect minimal information necessary to provide our service:

Email address: To deliver your video link and order confirmations
Pet photo: To create your talking pet video
Message content: The text you provide for your pet to "speak"
Payment information: Processed securely by Stripe - we do not store card details

3. How We Use Your Information

To create and deliver your talking pet video
To send order confirmations and delivery notifications
To process payments through our payment provider (Stripe)
To respond to customer support enquiries
To improve our service quality

4. Data Storage & Security

Your data is stored securely using industry-standard encryption. We retain:

Pet photos: Deleted within 30 days of video delivery
Generated videos: Stored for 90 days for recipient access
Order records: Retained for accounting and legal purposes

5. Third-Party Services

We use trusted third-party services to operate:

Stripe: Payment processing
Cloud storage providers: Secure file storage
Email service providers: Delivery notifications

These providers have their own privacy policies and are GDPR compliant.

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability

To exercise these rights, contact us at privacy@frompaws.com

7. Cookies

We use essential cookies only to ensure our website functions correctly. We do not use tracking or advertising cookies.

8. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@frompaws.com